• Shipping policy

Shipping policy

Lanka Interlink (Private) Limited
Effective Date: [November 14, 2025]

I. INTRODUCTION

This Shipping Policy (“Policy”) governs the shipment, delivery, and related logistics services provided by Lanka Interlink (Private) Limited (“the Company”, “we”, “our”, “us”) for all orders placed through our website or any official sales channels. By placing an order, the customer (“Customer”) agrees to the terms set forth herein.

II. ORDER PROCESSING

II.A All orders are processed within one (1) to three (3) business days following confirmation of payment.
II.B Orders placed on weekends or public holidays shall be processed on the next business day.
II.C Additional processing time may be required in instances involving verification, stock checks, or fraud prevention procedures. The Customer will be notified of any such delays where appropriate.

III. DOMESTIC SHIPPING (SRI LANKA)

III.A The Company provides islandwide delivery through authorised courier and logistics service providers.

III.B Estimated delivery timeframes are as follows:

  • Colombo and suburbs: one (1) to two (2) business days

  • Other districts: two (2) to five (5) business days

  • Remote or restricted-access locations: additional time may apply

III.C Delivery fees are calculated based on destination, package weight, and volumetric dimensions. Any free-shipping promotions will be clearly indicated during checkout.

III.D Delivery shall be deemed completed upon confirmation by the courier that the shipment has been delivered to the address supplied by the Customer.

IV. INTERNATIONAL SHIPPING

IV.A International shipping is available to selected destinations through recognised global logistics partners.
IV.B Delivery timelines may vary based on destination country, customs clearance procedures, and courier operations.
IV.C All customs duties, import taxes, administrative fees, and other charges imposed by destination authorities are the sole responsibility of the Customer.
IV.D The Company shall not be held liable for delays caused by customs inspections, governmental procedures, or regulatory requirements.

V. TRACKING INFORMATION

V.A Upon dispatch, the Customer will receive a shipping confirmation along with a tracking reference number.
V.B Tracking updates may require twenty-four (24) to forty-eight (48) hours to reflect on the courier’s tracking system.

VI. DELIVERY ISSUES

VI.A If a shipment is returned due to an incorrect or incomplete address provided by the Customer, a re-delivery charge may apply.
VI.B In the event that an order arrives damaged, incomplete, or incorrect, the Customer must notify the Company within forty-eight (48) hours of receipt and provide photographic or video evidence.
VI.C Failed delivery attempts by the courier may result in the parcel being returned to the Company. Additional charges may apply for re-shipment.

VII. DELAYS BEYOND THE COMPANY’S CONTROL

VII.A Estimated delivery timelines may be affected by external factors beyond the Company’s control, including but not limited to adverse weather conditions, courier network disruptions, customs delays, public holidays, national emergencies, or peak seasonal demand.
VII.B The Company shall not be held liable for such delays but will make reasonable efforts to assist the Customer in resolving delivery-related concerns.

VIII. LOST OR UNDELIVERED PACKAGES

VIII.A If a package is marked as “delivered” by the courier but is not received by the Customer, the Company will initiate a formal investigation with the courier.
VIII.B Replacement, refund, or other remedies will be determined based on the courier’s official findings.
VIII.C The Company shall not be held responsible for losses arising from theft or misplacement at unsecured delivery locations.

IX. CONTACT INFORMATION

For inquiries related to this Policy, please contact:

Lanka Interlink (Private) Limited
Phone: +94112091919
Email: support@inter.lk
Website: www.inter.lk